Terms of Service

By using epikohub.com or engaging Epiko Hub services, you accept these Terms.

Epiko Hub LLC provides consulting and IT services for U.S. business owners, including but not limited to: audits, document packages, monthly partner advisory, training, and on-site services. Services are delivered remotely or on-site by appointment. Specific scope is defined in individual engagement letters.

You must be at least 18 years old and authorized to enter agreements on behalf of your business.

Specific service terms (scope, fees, deliverables, schedule) are governed by individual engagement letters signed between you and Epiko Hub. These Terms supplement those letters. In case of conflict, the engagement letter prevails for the matters it expressly addresses.

Fees are quoted in the engagement letter.

Monthly recurring services (Dedicated HR Basic and Dedicated HR Pro) are billed monthly in advance and collected automatically through Stripe from the payment method you keep on file, on your billing date, before the service month begins. Payment is due on the billing date. Net 30 does not apply to these services.

One-time, project-based, and on-site services are billed per the engagement letter milestones. Payment terms for invoiced work: Net 30. Invoices are due in full within 30 calendar days of the invoice date.

If an automatic charge fails, we notify you at the email address on file and we retry the charge within 14 calendar days, starting on your billing date. If the charge has still not gone through at the end of the fourteenth day, we issue an invoice for that service month, dated your original billing date. That amount is past due as of your original billing date, not as of the notice or the invoice. Net 30 does not apply to it.

For that invoice, the escalation schedule below is read this way: the Day 31 consequences apply from the day after the 14 day retry period ends, which is the fifteenth calendar day counting your billing date as the first day, the 1.5% monthly interest is calculated from your original billing date, and the Day 60 and Day 90 consequences apply 60 and 90 calendar days after your billing date.

Late payment is treated as a material breach of these Terms and triggers the escalation schedule below.

Late-payment consequences (strictly enforced):

• Day 31 (1 day late): A non-refundable late-payment administrative fee of US $50 per invoice is added, and a one-time late-payment charge of 5% of the invoice total is assessed. The parties agree that these two amounts are liquidated damages and not a penalty. They are a reasonable estimate, made when these Terms are agreed, of the administrative and collection cost Epiko Hub bears when an invoice is paid late, a cost that is impractical to calculate exactly for each late invoice.
• Day 31 onward: Outstanding balance accrues interest at 1.5% per month (18% per year, simple interest), calculated on the original invoice principal, until paid in full.
• Day 31: Active services may be suspended without further notice, including HR Partner advisory, document deliverables, scheduled trainings, and ongoing engagements. Re-activation requires payment of all outstanding amounts plus a US $150 reactivation fee.
• Day 60: The full outstanding balance, including accrued interest and fees, becomes immediately due. We may, at our sole discretion, refer the account to a third-party collections agency, and the collection agency fees we actually incur are added to the balance owed. Attorneys' fees are not added under this paragraph. Attorneys' fees are governed only by Section 14, which applies to both parties equally.
• Day 90: We reserve the right to report unpaid accounts to commercial credit bureaus (Dun & Bradstreet, Experian Business, Equifax Business) and to pursue collection through arbitration, or through a California court to the extent Section 14 allows. Filing fees, court costs, and attorneys' fees are recoverable only as Section 14 provides.
• Every amount charged under this Section is capped at the maximum permitted by applicable law. If any amount charged under this Section is later found to exceed that maximum, it is reduced to the maximum permitted, and any excess already collected is refunded or credited to you. The parties intend these late charges to compensate Epiko Hub for the cost of late payment on services already performed, and not as interest on a loan or on a forbearance of money.

Worked example (for clarity):

On a $1,200 invoice dated January 1 with payment due by January 31:

• Pay by Jan 31 → $1,200 (no late charges)
• Pay on Feb 28 (30 days late) → $1,200 + $50 admin + $60 (5%) + $18 (1.5% × 1 month) = $1,328
• Pay on Mar 31 (60 days late) → $1,200 + $50 + $60 + $36 (1.5% × 2 months) + collections fees added at our discretion = $1,346+ plus collection costs
• Pay on June 30 (150 days late) → $1,200 + $50 + $60 + $90 (1.5% × 5 months) + collections + court costs = $1,400 + significant additional costs

The simplest, cheapest path is always to pay on time. This Section 5 is enforced strictly and without exception.

Templates, frameworks, methodologies, and underlying materials remain Epiko Hub property unless explicitly transferred in writing. You receive a non-exclusive, non-transferable license to use deliverables for your business operations. Aggregated and de-identified usage data from engagements may be used by Epiko Hub to improve services.

Both parties agree to keep business information confidential, both during and for 3 years after engagement termination. This protection is mutual: it covers your business data and Epiko Hub's proprietary frameworks, pricing, and methodologies. Information that is publicly known, independently developed, or received from a third party without confidentiality obligations is excluded.

Epiko Hub's total cumulative liability for any and all claims arising from these Terms or services provided hereunder, regardless of legal theory, shall not exceed the greater of (a) the fees paid by you to Epiko Hub in the three (3) months immediately preceding the event giving rise to the claim, or (b) in the case of a one-time service engagement (including but not limited to HR Audit (7 Key Areas), HR Full Audit, Employee Handbook, Compliance Package, or Bundle), the total fees paid for that specific one-time engagement. Where a signed Master Service Agreement (“MSA”) between the parties exists, the liability limitation terms of that MSA shall govern and supersede these Terms in their entirety. These Terms apply solely during the period prior to the execution of a signed MSA and to any services accessed exclusively through this website without a separately executed agreement. Nothing in these Terms exempts Epiko Hub from liability for its own gross negligence or willful misconduct, or for violations of California law that cannot be limited by contract under California Civil Code §1668.

EPIKO HUB SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Services are provided "AS IS" and "AS AVAILABLE." Epiko Hub expressly disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy of information. We do not warrant that deliverables will achieve any specific outcome, prevent any specific legal liability, or be error-free.

You agree to indemnify, defend, and hold harmless Epiko Hub LLC, its officers, employees, and agents from any claims, damages, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from:

• your use of services beyond their intended scope;
• your implementation decisions based on our deliverables;
• your violation of any law or third-party rights;
• employment disputes between you and your employees; or
• any claim brought by your employee, contractor, or agent directly against Epiko Hub arising from advice we provided to you in your capacity as employer.

Carve-back. Notwithstanding the foregoing, you are not required to indemnify Epiko Hub for losses arising from Epiko Hub's gross negligence, willful misconduct, or violation of law.

Neither party shall be liable for delays or failures to perform due to circumstances beyond reasonable control, including natural disasters, pandemics, governmental actions, internet outages, or third-party service disruptions.

These Terms are solely for the benefit of you and Epiko Hub. No employee, contractor, or other third party of yours has any rights or remedies under these Terms.

These Terms are governed by the laws of the State of California, without regard to conflict of laws principles. Epiko Hub LLC is a California-registered entity; California law applies regardless of your location.

Any dispute arising from these Terms or services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, conducted in Los Angeles County, California in English. Arbitration shall be confidential. Class actions are waived.

Attorneys' fees. In any arbitration or court proceeding arising from these Terms, the prevailing party may recover its reasonable attorneys' fees and costs to the extent applicable law allows. This paragraph applies to both parties equally, and it is the only basis on which attorneys' fees are recoverable under these Terms, including for collection of unpaid amounts under Section 5.

Small claims. Either party may instead bring an individual claim in a California small claims court, as long as the claim stays in that court and stays individual. California sets the dollar limit for that court, and the limit that applies to a business entity such as Epiko Hub LLC is lower than the limit that applies to an individual.

Exception. Either party may seek injunctive relief in California state or federal courts (Los Angeles County) for intellectual property or confidentiality violations.

Monthly recurring services. You may end a monthly plan by emailing info@epikohub.com with at least 14 calendar days' written notice before your next billing date. Your notice takes effect on the day it reaches us. If it reaches us at least 14 calendar days before your next billing date, you are not billed again and service continues through the last day of the period you have already paid for. If it reaches us fewer than 14 calendar days before your next billing date, that next billing date is your final charge, and you receive full service through the last day of that final paid period. Termination does not create a partial month refund or a prorated credit. Pausing a monthly plan is different: it takes effect on the day you ask and it forfeits the unused days of the period already paid for, as set out in the Refund and Cancellation Policy.

One-time and project-based services. Either party may terminate a one-time or project-based engagement by giving at least 14 calendar days' written notice. Termination takes effect on the date stated in the notice, and refund treatment is governed by the Refund and Cancellation Policy.

If Epiko Hub ends a monthly plan. Epiko Hub may end a monthly plan by giving you at least 14 calendar days' written notice. We do not start a new billing period in order to run out our own notice period. If service stops before the last day of a service period you have already paid for, we refund the unused days of that period, counted from the day service stops, as set out in the Refund and Cancellation Policy.

Epiko Hub may suspend or end any engagement immediately, without that 14 day notice, if you do not pay under Section 5, if you materially breach these Terms, or if continuing would require Epiko Hub to act unlawfully. The refund treatment in the Refund and Cancellation Policy still applies to any service period you have already paid for.

This Section does not limit Epiko Hub's right to suspend services for non-payment under Section 5.

Sections 5, 6, 7, 8, 9, 10, 12, 13, and 14 survive termination, together with any payment obligation that accrued before the termination date.

If any provision is held invalid, the remaining provisions remain in full force. These Terms, together with the Epiko Hub Refund and Cancellation Policy published at epikohub.com/refund and any engagement letter or Master Service Agreement signed by the parties, constitute the entire agreement between the parties and supersede all prior or contemporaneous communications. The Refund and Cancellation Policy is incorporated into these Terms by this reference.

Order of precedence. If there is a conflict, a signed engagement letter or Master Service Agreement controls for the matters it expressly addresses. On refunds, cancellation, pause, and termination timing, the Refund and Cancellation Policy controls over these Terms. On all other matters, these Terms control.

Updates posted here with a new effective date. Continued use after update constitutes acceptance.

Questions about these Terms: info@epikohub.com.