Terms of Service

By using epikohub.com or engaging Epiko Hub services, you accept these Terms.

Epiko Hub LLC provides consulting and IT services for U.S. business owners, including but not limited to: audits, document packages, monthly partner advisory, training, and on-site services. Services are delivered remotely or on-site by appointment. Specific scope is defined in individual engagement letters.

You must be at least 18 years old and authorized to enter agreements on behalf of your business.

Specific service terms (scope, fees, deliverables, schedule) are governed by individual engagement letters signed between you and Epiko Hub. These Terms supplement those letters. In case of conflict, the engagement letter prevails for the matters it expressly addresses.

Fees are quoted in the engagement letter. Monthly partner advisory is billed monthly in advance; project-based services are billed per the engagement letter milestones.

Payment terms: Net 30. Invoices are due in full within 30 calendar days of the invoice date. Late payment is treated as a material breach of these Terms and triggers the escalation schedule below.

Late-payment consequences (strictly enforced):

• Day 31 (1 day late): A non-refundable late-payment administrative fee of US $50 per invoice is added, and a one-time penalty of 5% of the invoice totalis assessed.
• Day 31 onward: Outstanding balance accrues interest at 1.5% per month (18% per year, simple interest), calculated on the original invoice principal, until paid in full.
• Day 31: Active services may be suspended without further notice, including HR Partner advisory, document deliverables, scheduled trainings, and ongoing engagements. Re-activation requires payment of all outstanding amounts plus a US $150 reactivation fee.
• Day 60:The full outstanding balance, including accrued interest, fees, and penalties, becomes immediately due. We may, at our sole discretion, refer the account to a third-party collections agency, the costs of which (including agency fees and reasonable attorneys' fees up to 33% of the recovered amount) shall be added to the balance owed.
• Day 90:We reserve the right to report unpaid accounts to commercial credit bureaus (Dun & Bradstreet, Experian Business, Equifax Business) and to pursue collection through California small-claims or civil court, with all filing fees, court costs, and attorneys' fees added to the balance.
• All rates are the maximum permitted by applicable law, whichever is lower. The parties acknowledge that this is a commercial transaction between business entities and is exempt from the California usury statute (Cal. Const. Art. XV §1).

Worked example (for clarity):

On a $1,500 invoice dated January 1 with payment due by January 31:

• Pay by Jan 31 → $1,500 (no penalty)
• Pay on Feb 28 (30 days late) → $1,500 + $50 admin + $75 (5%) + $22.50 (1.5% × 1 month) = $1,647.50
• Pay on Mar 31 (60 days late) → $1,500 + $50 + $75 + $45 (1.5% × 2 months) + collections fees added at our discretion = $1,670+ plus collection costs
• Pay on June 30 (150 days late) → $1,500 + $50 + $75 + $112.50 (1.5% × 5 months) + collections + court costs = $1,737.50 + significant additional costs

The simplest, cheapest path is always to pay on time. This Section 5 is enforced strictly and without exception.

Templates, frameworks, methodologies, and underlying materials remain Epiko Hub property unless explicitly transferred in writing. You receive a non-exclusive, non-transferable license to use deliverables for your business operations. Aggregated and de-identified usage data from engagements may be used by Epiko Hub to improve services.

Both parties agree to keep business information confidential, both during and for 3 years afterengagement termination. This protection is mutual: it covers your business data and Epiko Hub's proprietary frameworks, pricing, and methodologies. Information that is publicly known, independently developed, or received from a third party without confidentiality obligations is excluded.

To the maximum extent permitted by law, Epiko Hub's total cumulative liability for any and all claims arising from these Terms or services, regardless of legal theory, shall not exceed the greater of (a) US $5,000 or (b) fees paid by you in the 12 months preceding the claim, but in no event more than US $50,000 in aggregate across all claims.

EPIKO HUB SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Services are provided "AS IS" and "AS AVAILABLE." Epiko Hub expressly disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy of information. We do not warrant that deliverables will achieve any specific outcome, prevent any specific legal liability, or be error-free.

You agree to indemnify, defend, and hold harmless Epiko Hub LLC, its officers, employees, and agents from any claims, damages, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from:

• your use of services beyond their intended scope;
• your implementation decisions based on our deliverables;
• your violation of any law or third-party rights;
• employment disputes between you and your employees; or
• any claim brought by your employee, contractor, or agent directly against Epiko Hub arising from advice we provided to you in your capacity as employer.

Carve-back.Notwithstanding the foregoing, you are not required to indemnify Epiko Hub for losses arising from Epiko Hub's gross negligence, willful misconduct, or violation of law.

Neither party shall be liable for delays or failures to perform due to circumstances beyond reasonable control, including natural disasters, pandemics, governmental actions, internet outages, or third-party service disruptions.

These Terms are solely for the benefit of you and Epiko Hub. No employee, contractor, or other third party of yours has any rights or remedies under these Terms.

These Terms are governed by the laws of the State of California, without regard to conflict of laws principles. Epiko Hub LLC is a California-registered entity; California law applies regardless of your location.

Any dispute arising from these Terms or services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, conducted in Los Angeles County, California in English. Arbitration shall be confidential. Each party bears its own attorneys' fees. Class actions are waived.

Exception. Either party may seek injunctive relief in California state or federal courts (Los Angeles County) for intellectual property or confidentiality violations.

Either party may terminate any engagement with 30 days' written notice. Sections 6, 7, 8, 9, 10, 12, 13, and 14 survive termination.

If any provision is held invalid, the remaining provisions remain in full force. These Terms, together with any engagement letter, constitute the entire agreement between the parties and supersede all prior or contemporaneous communications.

Updates posted here with a new effective date. Continued use after update constitutes acceptance.

Questions about these Terms: info@epikohub.com.