A senior HR partner — not a SaaS dashboard.
I've spent 10+ years inside the HR and risk-management functions of multi-state employers — running operations for 800+ retail and warehouse workforces, managing the most complex Workers' Compensation portfolios, and most recently leading CJ Olive Young USA's market launch in California. Epiko Hub brings that senior, bilingual expertise to small business owners who need a real partner — not a self-service portal.
I'm SPHR-certified, OSHA-30 trained, and bilingual in English and Korean — built for U.S. owners who run operations across cultures, languages, and state lines.
Certifications
Experience
- Managed end-to-end workforce planning and talent acquisition for CJ Olive Young USA's market launch — leading the hiring of 200+ retail employees across multiple California locations. Executed corporate office buildout, job description development, and offer processes aligned with the company's vision and U.S. expansion goals.
- Partnered with in-house legal counsel and an external law firm to develop the IIPP, EAP, stand-alone policies, state supplements, and the employee handbook in full compliance with California requirements.
- Localized and operationalized CJ Olive Young's performance management philosophy for U.S. operations — aligning individual goal setting with organizational and CEO-level KPIs, competency evaluations, and incentive and salary reviews.
- Managed the resolution of complex/sensitive Workers' Compensation claims across multiple jurisdictions, coordinating with major carriers (Zurich, Travelers, Liberty Mutual), legal counsel, HR, safety teams, and healthcare providers to mitigate litigation risk and reduce financial exposure.
- Monitored and reported on critical KPIs — OSHA rates, claim costs, loss ratios, and injury rates — delivering data-driven insights to senior leadership and ensuring full compliance with Workers' Compensation regulations across all jurisdictions.
- Drove claims analysis to uncover cost trends and savings opportunities, leading a North America-wide telemedicine initiative that strengthened the organization's risk-management strategy and reduced overall claim costs.
- Led end-to-end HR operations across Maryland, Virginia, and North Carolina for a workforce of 800+ employees — driving consistent execution of talent acquisition, onboarding, employee relations, performance management, and compliance, while optimizing labor cost controls through UKG and Dayforce.
- Investigated and resolved 150+ Workers' Compensation, General Liability, and Property claims across 80 stores and warehouses in 11 states — partnering directly with adjusters from Chubb, Travelers, and ESIS to minimize organizational risk exposure and drive efficient claim resolution.
- Oversaw Property Risk Engineering and Assessment programs in collaboration with AIG and Zurich — designing Business Continuity Plans, executing Safety Trainings, and enforcing NFPA and NEC compliance across all retail and warehouse operations.
- Assisted in expanding AhnLab's international client base across Southeast Asia (Indonesia, Vietnam, Thailand) by facilitating cross-cultural communication and client outreach.
- Supported strategic initiatives — market opportunity analysis, contract closure coordination, and ongoing customer management.
Areas of Expertise
Why I started Epiko Hub
Across H Mart, gategroup, and CJ Olive Young, I've seen the same pattern: small business owners — especially Korean-American owners — get blindsided by PAGA cases and Workers' Comp claims that could have been prevented for a fraction of the eventual cost. The gap between a $15K annual prevention budget and a $1.22M average PAGA case is preventive HR. Epiko Hub is built to close that gap, in the language and cultural context owners actually work in.
Schedule a free 30-minute consultation
No commitment. We'll talk through your situation and map out the next concrete step.